We collect information in the following ways:

Information You Provide to Us Directly: This includes personal data you provide when you fill out a contact form, request a demo, subscribe to our newsletter, or otherwise communicate with us. This may include your name, email address, phone number, job title, and company name.

Information Collected Automatically: When you visit our website, we may automatically collect certain information from your device, such as your IP address, browser type, operating system, referring URLs, and information about the actions you take on our site. This is collected using cookies and similar tracking technologies.

Information Processed on Behalf of Our Customers (Service Data): Our "Fabric" platform is designed to empower you to transform your most sensitive data. As a core principle of our sovereign design, we do not have access to, view, or process the content and data you manage within our Private Cloud or On-Premise deployments. You are the controller of that data; we are merely the processor (in the case of Private Cloud) or technology provider (in the case of On-Premise). Our contractual agreements with our customers govern our obligations for this Service Data.

We use the information we collect for several reasons, all aimed at providing and improving our Services:

To operate our website, respond to your inquiries, provide customer support, and fulfill our contractual obligations. To send you technical notices, updates, security alerts, and administrative messages. With your explicit consent, we may also send you marketing communications about new products, promotions, and events. To understand how users interact with our website, monitor and analyze trends, and improve the user experience and functionality of our Services. To protect the security and integrity of our platform, to prevent fraud, and to comply with applicable legal obligations and regulations.

Service Metadata and Analytics

To improve the quality and performance of our Services (Fabric, Yarn, Jacard), we may collect a limited amount of metadata about how our customers use the platform. This Service Metadata includes operational information such as job execution times, compute resources utilized, feature usage frequency, and error logs.

Crucially, this metadata does not include any of the sensitive content or personal data that you process within your deployments. We use this data for legitimate interests, such as providing proactive support, identifying performance bottlenecks, guiding our product development, and ensuring the security of our platform.

Your Right to Opt-Out: We believe this data helps us build a better product for you. However, we respect your choice to control your data. Customers can choose to opt out of sharing this service metadata with us. You can manage this option within your account settings or by contacting our support team at info@grainline.ai. Please note that opting out may limit our ability to provide proactive technical support for your specific deployment.